Privacy Policy

Privacy Policy Last updated: 11 June 2026

This Privacy Policy explains how [LEGAL ENTITY] ("Pinakart", "we") collects, uses and protects your personal data when you use pinakartdemo.kawikatech.com. We handle your data in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. Information We Collect Information you give us: name, delivery and billing address, email, phone number, and order details when you register or check out. Payment information: processed securely by our payment providers. We do not store full card numbers on our systems. Information collected automatically: device, browser, IP address, and browsing behaviour through cookies and similar technologies.

2. How We Use Your Information To process, deliver and manage your orders. To provide customer support and respond to enquiries. To send order updates and, where you have consented, marketing about offers and new products. To improve our website, product range and service. To prevent fraud and meet legal obligations.

3. Sharing Your Information We share data only as needed with: - Delivery partners to fulfil your order. - Payment processors to handle transactions securely. Technology providers (e.g. our e-commerce platform and communication tools). - Authorities, where required by UAE law. We do not sell your personal data.

4. Cookies We use cookies to keep your cart working, remember preferences, analyse traffic and personalise content. You can manage cookies through your browser settings; disabling some may affect site functionality.

5. Data Retention We keep your data only as long as needed to provide our services and meet legal, tax and accounting requirements, after which it is securely deleted or anonymised.

6. Data Security We apply appropriate technical and organisational measures to protect your data. No online transmission is completely secure, but we work to safeguard your information.

7. Your Rights Subject to UAE law, you may request access to, correction of, or deletion of your personal data, and withdraw marketing consent at any time. To exercise these rights, contact [SUPPORT EMAIL].

8. Children Our service is not directed at children under 18, and we do not knowingly collect their data.

9. Changes We may update this policy and will post the latest version here with a revised date.

10. Contact Questions about your data? Email [SUPPORT EMAIL] or call [SUPPORT PHONE / WHATSAPP].