Last updated: 11 June 2026
Welcome to Pinakart ("Pinakart", "we", "us", "our"), operated by [LEGAL ENTITY] (Trade Licence No. [TRADE LICENCE NO.]), registered at [REGISTERED ADDRESS], United Arab Emirates. Pinakart is the online store of the Metro Manila supermarket brand.
By accessing pinakartdemo.kawikatech.com or placing an order, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, please do not use the website.
1. Eligibility
You must be at least 18 years old and able to enter into a legally binding contract under the laws of the UAE to place an order.
2. Your Account
You are responsible for keeping your account details and password confidential and for all activity under your account. Please provide accurate, current and complete information. Notify us immediately of any unauthorised use.
3. Products and Availability
We aim to display products and stock accurately. However, all items are subject to availability. If an ordered item becomes unavailable after you order, we will notify you and offer a suitable replacement, a partial refund, or cancellation of that item. Product images are for illustration; packaging, weight and appearance may vary, particularly for fresh and seasonal goods.
4. Pricing and Payment
All prices are listed in UAE Dirhams (AED) and are inclusive of VAT where applicable. Prices and promotions may change at any time without notice but will not affect orders already confirmed. We accept [LIST PAYMENT METHODS — e.g. credit/debit cards, Apple Pay, cash on delivery]. We reserve the right to refuse or cancel an order where there is a suspected pricing error, fraud, or stock issue. If payment has been taken, it will be refunded.
5. Orders
Your order is an offer to buy. A confirmation email or message acknowledges receipt but does not constitute acceptance. The contract is formed when we dispatch your order or confirm it is ready. We may apply minimum order values or delivery fees, which will be shown at checkout.
6. Delivery
Delivery is available within [DELIVERY EMIRATES]. Estimated delivery windows are shown at checkout and are indicative, not guaranteed. Someone aged 18+ must be available to receive the order. For full details, see our delivery information at checkout.
7. Fresh, Chilled and Frozen Goods
For food safety and hygiene reasons, perishable items (including fresh produce, chilled, frozen, and prepared foods) follow special handling rules set out in our Return Policy and Refund Policy below.
8. Promotions and Vouchers
Promotional codes and offers are subject to their own terms, validity periods, and eligibility, cannot be exchanged for cash, and may be withdrawn at any time.
9. Intellectual Property
All content on the website — including the Pinakart and Metro Manila names, logos, text, graphics and images — is owned by or licensed to us and protected by law. You may not copy, reproduce or use it without our written permission.
10. Acceptable
Use You agree not to misuse the website, attempt unauthorised access, introduce harmful code, or use it for any unlawful purpose.
11. Limitation of Liability
To the maximum extent permitted by UAE law, we are not liable for indirect or consequential loss. Nothing in these terms limits your statutory rights as a consumer under the UAE Consumer Protection Law, or our liability where it cannot lawfully be excluded.
12. Governing Law
These Terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the jurisdiction of the competent courts of [EMIRATE — e.g. Dubai / Ajman].
13. Changes
We may update these Terms from time to time. The version published on the website at the time you place an order applies to that order.
14. Contact
[LEGAL ENTITY] — [SUPPORT EMAIL] | [SUPPORT PHONE / WHATSAPP] | [SUPPORT HOURS]
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