Refund Policy

Last updated: 05/26

We want you to be happy with every Pinakart order. This policy explains when and how refunds are issued. It works alongside our Return Policy and Cancellation Policy.

1. When You're Entitled to a Refund

You may be eligible for a refund if: - An item arrives damaged, spoiled, expired, or defective. - You received the wrong item or an item is missing from your order. - An item you ordered and paid for was out of stock and no replacement was accepted. - Your order was cancelled in line with our Cancellation Policy.

2. Reporting an Issue

To be eligible, please report the issue within 48 hours of delivery for perishable, chilled or frozen items, and within 7 days for eligible non-perishable items. Contact info@metromanilagcc.com or +971 58 515 2026 / 971 56 207 5587 with your order number and, where possible, a photo of the affected item.

3. How Refunds Are Issued

Approved refunds are made to your original payment method.

For Cash on Delivery orders, refunds are issued via [bank transfer / store credit / e-wallet — choose one].

Refunds are typically processed within 7 days after approval. The time for funds to appear depends on your bank or card provider.

4. Partial Refunds

Where only part of an order is affected (e.g. one damaged item), we refund the value of that item, not the whole order.

5. Non-Refundable Situations

Refunds are not issued where: - An issue is reported outside the time limits above. - A perishable item was correct, in good condition, and as described, but is no longer wanted. - Damage results from misuse or improper storage after delivery. - Original packaging or proof of purchase cannot be provided where required.

6. Contact

info@metromanilagcc.com | +971 58 515 2026  / 971 56 207 5587  | 9:00 AM to 6:00 PM